Operational Supervisor (F&B) - Japanese Culinary Outlet

Join PT. Jtry Culinary Indonesia, a dynamic and innovative leader in the Japanese culinary scene, as our Operational Supervisor (F&B). In this pivotal role, you will oversee the daily operations of our high-volume Japanese food outlet, ensuring exceptional service and customer satisfaction. Located in the bustling area of Jakarta Barat, our outlet is a popular destination for Japanese cuisine lovers.

As an Operational Supervisor, you will play a crucial role in managing a team of 10-15 staff members, including chefs, kitchen assistants, and front-of-house staff. You will be responsible for maintaining high standards of food quality, hygiene, and safety, while also ensuring efficient and effective operations. With your leadership and expertise, you will help drive the success of our outlet and contribute to the growth of PT. Jtry Culinary Indonesia.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations of the Japanese food outlet, including kitchen and front-of-house activities.
• Manage and mentor a team of 10-15 staff members, ensuring they are trained and motivated to deliver exceptional service.
• Ensure compliance with food safety and hygiene regulations, and maintain high standards of food quality.
• Monitor and optimize inventory levels, including ingredients, supplies, and equipment.
• Develop and implement operational procedures and standard operating protocols (SOPs) to ensure consistency and efficiency.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Handle customer complaints and concerns, ensuring they are resolved in a timely and satisfactory manner.
• Collaborate with the management team to identify opportunities for improvement and implement necessary changes.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in a supervisory or managerial role in the F&B industry.
• Proficient in using kitchen management software such as QuickBooks, SAP, or similar.
• Strong knowledge of Japanese culinary techniques and ingredients.
• Certification in food safety and hygiene, such as HACCP or ISO 22000.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced and high-pressure environment.
• Fluent in both English and Indonesian.
• Bachelor's degree in Hospitality Management, Culinary Arts, or a related field.

🛠️ Keahlian

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