Head of Service Delivery & Application Support - Lead TechOps in Bali

Are you a visionary leader in Service Delivery and Application Support ready to drive operational excellence in a dynamic, fast-paced environment? N2N Connect is seeking a Head of Service Delivery & Application Support to spearhead our TechOps team in Bali. Our mission is to deliver exceptional service and support to our clients, ensuring their applications run smoothly and efficiently. As the leader of our TechOps team, you will play a crucial role in maintaining and optimizing our service delivery processes.

N2N Connect is a leading company in the tech industry, known for its innovative solutions and commitment to excellence. Located in the vibrant city of Bali, our office in Canggu provides a perfect blend of work-life balance and a dynamic work environment. You will be part of a team that values collaboration, continuous learning, and a passion for technology.

In this role, you will be responsible for overseeing the daily operations of our service delivery and application support teams. You will work closely with our clients to understand their needs and ensure that our services meet and exceed their expectations. You will also be involved in strategic planning, process improvement, and talent development to ensure the continued success of our TechOps team.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the Service Delivery and Application Support teams, ensuring high-quality service delivery and client satisfaction.
• Lead and mentor a team of 10-15 professionals, fostering a culture of continuous improvement and innovation.
• Develop and implement service delivery strategies to enhance efficiency, reliability, and scalability.
• Collaborate with cross-functional teams to align service delivery with business objectives and client requirements.
• Monitor and analyze service performance metrics, identifying areas for improvement and implementing corrective actions.
• Stay abreast of industry trends and emerging technologies, incorporating them into our service delivery processes.
• Ensure compliance with industry standards, regulations, and best practices in service delivery and application support.
• Develop and maintain strong relationships with clients, providing exceptional support and ensuring their applications run smoothly.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 8-10 years of experience in Service Delivery and Application Support, with a proven track record of leading teams and driving operational excellence.
• Certifications in ITIL, PMP, or other relevant certifications are a plus.
• Proven experience in managing and optimizing service delivery processes using tools like ServiceNow, Jira, and Confluence.
• Strong leadership and communication skills, with the ability to inspire and motivate teams.
• Excellent analytical and problem-solving skills, with a focus on continuous improvement.
• Knowledge of cloud technologies and platforms, such as AWS, Azure, or Google Cloud, is a plus.
• Fluent in English, both written and spoken, is required.

🛠️ Keahlian

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