Customer Service Representative (Contract) - Depok, DI Yogyakarta

Join Klick Group, a dynamic leader in the Retail & Consumer Products industry, as a Customer Service Representative in Depok, DI Yogyakarta. This contract role offers a competitive salary of Rp 1.850.000 – Rp 1.900.000 per bulan. As a Customer Service Representative, you'll be the face of our company, handling customer inquiries, complaints, and providing exceptional service. This is a full-time position with the opportunity to grow and develop your skills in a supportive and dynamic environment.

Klick Group is committed to delivering high-quality products and services to our customers. We are looking for a dedicated and customer-focused individual to join our team in Depok. You will be responsible for managing customer interactions, ensuring their satisfaction, and contributing to our company's success. This role is perfect for someone looking to start their career in customer service or for those seeking a new challenge in a growing company.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues efficiently and effectively.
• Provide exceptional customer service by being polite, professional, and empathetic.
• Assist customers with product information, orders, and returns.
• Maintain accurate records of customer interactions and complaints.
• Work collaboratively with other departments to ensure customer satisfaction.
• Stay updated with company policies and procedures.
• Participate in training and development programs to enhance your skills.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in using customer service software such as Zendesk, Freshdesk, or similar.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with retail or consumer products industry is a plus.
• High school diploma or equivalent.
• Ability to work full-time hours, including weekends and holidays as needed.

🛠️ Keahlian

Lowongan Terkait